Posted on 05/11/2018 at 08:00
New fully digital system provides hassle-free check-out process for passengers
Dream Cruises and Star Cruises, brands under the Genting Cruise Line division of Genting Hong Kong, have partnered with Wirecard to deliver a seamless payment process to enhance the guest experience on board their fleet of ships. The partnership will provide the basis for the Quick Pay Self-Checkout System implemented on board Dream Cruises’ World Dream and Genting Dream and to be launched on Star Cruises’ SuperStar Virgo shortly.
“The guest experience on board our Dream Cruises fleet is of primary importance and anywhere we can remove friction and streamline processes is a great benefit to our passengers,” said Mr Thatcher Brown, President of Dream Cruises. “Our partnership with Wirecard enables us to avoid one of the most maligned aspects of travel – lining up to settle the bill at the end of a vacation. With our Quick Pay Self-Checkout System, our guests never need to see a queue and can settle their bill in the comfort of their own cabin – or anywhere else – by simply using their smartphone.”
Judith Loh, Head of Relationship Management, APAC Sales at Wirecard, said: “As an innovative leader in the digital landscape of payments, we are able to help our clients enhance the guest experience by delivering a seamless digitalized payment process on board. With the growing popularity of cruise vacation across Asia, we look forward to deepening our partnership with Genting Criuse Lines.”
Using the Quick Pay Self-Checkout System on board, Dream Cruises guests can now control their own finances during their voyage including setting up pre-authorized spending limits, managing accounts for friends and family, monitoring consumption during the trip and settling their bill at the end of their journey.
Passengers can set up their Quick Pay by simply scanning QR codes available during check-in or in their cabins or by connecting onto the on board ship internet network and selecting the Quick Pay option. A wide range of payment choices are available including Alipay, Mastercard, Visa, American Express, Diners Club, JCB and Union Pay with more methods to be added in the future. With the application, guests can also set up pre-authorized spending amounts for themselves and for family members or travelling companions to help manage expenses while on board.
To settle their account, guests can simply opt to Auto Pay as part of the pre-authorization function for truly hands free express check-out or they can choose to manually pay any outstanding charges by using the Pay Now function.