By Rhett Pardon
VALENCIA, Calif. — For merchants not currently utilizing NETbilling’s Call Center Service options, the processor has made a very special offer.
From now until Jan. 31, if your company starts using NETbilling for inbound/outbound customer service or order taking campaigns, the first month of service will be billed at a 50 percent discount.
Because NETbilling’s in house call center (located at their Valencia, Calif., facilities) is fully staffed 24 hours a day, 7 days a week, 365 days a year, clients will be able to minimize the risk of chargebacks and increase customer confidence and satisfaction by allowing your customers to speak to a live person anytime of day or night.
Each company is assigned their own customized email address and a set of local and toll free phone numbers. NETbilling enables you to personalize our customer service for your company and customers in many ways.
Companies have the ability to choose their own greeting, include specific policies and procedures for their products and services and dictate how specifics account should be handled by NETbilling’s representatives.
“Even merchants using multiple billing companies can use NETbilling to handle customer service for all of their billers, giving their customers one point of contact, thus reducing customer confusion and disputes,” the company said.
NETbilling provides inbound and outbound customer service and order taking/verification for many of our merchants in both the adult and mainstream industries. Their representatives are fully trained and confident in providing the highest standards set forth by their merchants.
“There are no lengthy contracts to sign, and NETbilling is so confident in their ability to handle your customer service needs, they offer a 100 percent satisfaction guarantee,” the company said.